Ecommerce

CUSTOMER SERVICE

Innovators Technologies repertoire of customer care offerings include customized customer service, after sales support, revenue management and order processing services, among others. With our comprehensive inbound and outbound call center support, email management, live chat and mobile SMS/text support, we address all the needs of your customers and enhance your brand value by implementing your Customer Relationship Management strategy, by functioning as a seamless extension of your business.

“Much of the way marketers think about the customer journey is predicted on the shortcomings of some technologies that exist today,” Judd Marcelo, EVP of global marketing at Cheetah Digital Forbes last year. “Is it possible that thousands or millions of customers will perfectly fit into those specific journeys? No, and it’s impossible for marketers to create a meaningful experience by taking this approach.”

The delivery of excellent customer care is a critical factor in the success of any organization. Customer service that is efficient, prompt and going beyond expectations will ensure a satisfied, happy and loyal client base, and will attract positive referrals. Invensis Technologies, a leading Customer Care Call Center Outsourcing Services provider with more than 19 years of experience, empowers your business’ customer relationship management efforts through its efficient customer services tailored for your every need.

PRODUCT MANAGEMENT / WAREHOUSING / DISPATCH

Innovators Technologies, a leading BPO service provider, will provide robust support to your eCommerce business with our Product Data Entry and Bulk Product Data Upload Services. Our well-trained professionals are capable of completing data entry for large volumes of products, within a short turnaround time. By employing our cost-effective services, your eCommerce store will display the most up-to-date, unique and relevant information for all products, which will create a positive impression in the minds of shoppers and persuade them to proceed to checkout.

The eCommerce industry is expanding across the world, with both established players and new startups looking to boost their revenue through this important online channel. Effective Product Information Management (PIM) is of utmost importance for running a successful eCommerce store. As each product across the category spread must showcase the right specifications, images, description, testimonials and other information, the tasks of product data entry and bulk product data upload require a constant, dedicated effort. Whether yours is an established eCommerce business or a startup, there will be a number of focus areas that require your team’s attention. Product data entry may not be one of them.

Information Security:

In accordance with our ISO 27001 certification, we have stringent data protection protocols in place to safeguard all of the confidential product information that you share with us.

Accuracy of Output:

As an ISO 9001 certified company, we follow quality management standards to ensure the product data entry tasks are completed with an emphasis on accuracy. Our professionals are rigorously trained in the different aspects of the product data entry work which may be specific to your business, as well as the latest features of the relevant eCommerce platform. The Double Entry System (DES) is followed in completion of tasks, after which data entries are validated by the Quality Assurance (QA) team. This ensures that the information that your potential customers read, related to pricing, discounts, shipping information, specifications and descriptions, is always correct.

Transactional and habitual experiences have a place in the consumer market. Not every gum purchase has to have an emotional element. Consequently, people don’t invest as much in those types of buying decisions. But with statistics that around 75% of consumers want brands to make contributions to their well-being and quality of life; it’s hard to imagine that people don’t want more. So, how can brands capture and measure customer loyalty to improve the marketing strategy?

Scalability:

As your eCommerce business expands or when a marketing promotion is announced, the magnitude of product data entry related work will increase as well. With Invensis as your outsourcing partner, your product data entry tasks will never come to a standstill. We will scale our resources to meet your business requirement.

Small data includes quick, easily obtainable insights that come from talking and empathizing with your consumers. Some of the ways you can collect small data are through:

  • Interviews
  • Online Surveys
  • Focus Groups
  • Intelligent Forms
  • Participant Observation
  • User Journals/Testimonials
  • Content Analysis

Both types of insights are useful, in different ways. When you include small data, you gain a competitive edge by finetuning your message so well it endures with consumers.

Quick Turnaround Time:

E-commerce is a highly competitive domain and any slight delay in uploading a new product could mean a competitor notching up the orders instead. We will execute the outsourced product data entry and upload tasks at an efficient speed, to always keep you one step ahead of the competition. In addition, our 24×7 operations will give you a significant time zone advantage.

  • Pleasant vs. unpleasant
  • Inward vs. outward
  • Active vs. passive

An emotion can present as one of two categories: pleasant and unpleasant. Each one can also be determined as an inward or outward emotion. The difference between the two lies in whether the emotion reflects something originating from your mind or from outside influence. The guilt you feel from blowing off a friend for lunch represents an inward emotion. The disappointment you feel at realizing your favorite restaurant closed reflects the experience of an outward emotion. Both types of emotion can be discovered in an active or passive way.

Big data helps you source consumer insights into where and when customers find your product or service. Small data helps you understand psychology or why. Once you know all the relevant emotional experiences of your customer, you can figure out what’s working and what’s not. The customer experiences an authentic and relatable experience and they want to come back.

SHOP CREATION

For an E-Commerce venture to be successful, we believe that regular updates and management of the website is essential along with prompt order processing and customer satisfaction. Under this service, we assign a dedicated operations manager for our client. This manager would be responsible for the regular updates of the website with respect to adding new products, categories, catalogues and product prices as well processing orders and ensuring the logistics co-ordination for pickup and delivery.

WEB ANALYTICS

Web analytics is the process of analyzing the behavior of visitors to a Web site. The use of Web analytics is said to enable a business to attract more visitors, retain or attract new customers for goods or services, or to increase the dollar volume each customer spends.

Critical to developing relevant and effective web analysis is creating objectives and calls-to-action from your organizational and site visitors goals, and identifying key performance indicators (KPIs) to measure the success or failures for those objectives and calls-to-action. Here are some examples for building a measurement framework for an informational website: Goals Performance Calls to action Key Performance Indicator Targets

Digital Marketing

  As we continue our popular series, we turn our focus to maintaining design systems for success. A recent Invision report states design is reshaping products, portfolios, and industry standards at more than 70% of companies. Fixing a problem in development costs 10 times as much as fixing it.

It Services

  Leading web design companies like Innovators Technologies understand, your brand’s website is the face of the company. This makes it essential to have an enterprise-grade website that stands out from all others. The web product must be visually appealing, easy to navigate, responsive, and compatible with modern technology and advanced search techniques.